In-Store Pick Up: 

We offer in store pick up! 

Once you have received a confirmation that your order is ready to pick up, please bring order confirmation & valid photo ID. Call (787) 722-6317 on arrival, and we will meet you at the curbside. 

Pick-up hours: 11:00 AM - 6:00 PM Monday-Saturday.

Orders placed before 1:00PM EST will generally be ready for pick up the same day.

Shipping to the US and Puerto Rico:

  • FREE USPS Priority Mail on all orders $200 and over.
  • Free UPS 2nd Day Air on all orders $500 and over.
  • $18 UPS 2nd Day Air on all orders $499.99 and under.
  • $10 USPS Priority Mail on all orders $199.00 and under.

 

Orders placed Monday-Friday before 1pm EST (excluding holidays) will be processed within 24-48 hours. Orders placed after 1pm EST on Fridays would be processed the following Monday or business day.

 

Shipping to PO Boxes or APO/FPO addresses

We do not currently ship to PO Boxes or APO/FPO addresses. 

Holiday Shipping Dates

Submit your orders by these dates to make sure you get your gift by December 24th

  • USPS Priority Mail: December 12th
  • UPS 2nd Day Air: December 19th

Holiday Return Policy

Purchases made after November 1st 2022 can be returned on or before January 15th 2023.

* Items must be unworn, unwashed, and unaltered with original tags attached. Shoes must also be unworn and in their original boxes. Accessories, Jewelry, Swimsuits, Skincare, Cosmetics, Perfumes and Candles may not be returned.

 

LOST PACKAGES:

Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you.

We require that you select a secure delivery address and preferably one where someone is able to receive your package directly.

Shipping Holidays 

shop-olivia.com and its carriers will not be shipping or delivering on the following holidays/day the holiday is observed: 

  • New Year's Eve 
  • New Year's Day 
  • Martin Luther King Jr Day 
  • Presidents’ Day 
  • Good Friday 
  • Memorial Day 
  • Independence Day 
  • Labor Day 
  • Thanksgiving Day 
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

 

International Shipping:

UPS Worldwide Expedited is $50 and takes 5-12 business days in transit.

Our integration with the Zonos App allows you to pre-pay duties and taxes at check out. This way your package will arrive straight to your doorstep avoiding possible delays at Customs.

We do NOT offer free return shipping on international orders.

 

Returns:

If you are unhappy with your order within 14 days of receiving it, we will give you a refund to your original method of payment.

A $15 return shipping fee will be deducted from your refund once items are returned.

Items must be unworn, unwashed, and unaltered with original tags attached. Shoes must also be unworn and in their original boxes. Accessories, Jewelry, Swimsuits, Skincare, Cosmetics, Napkins, Paper Plates, Perfumes and Candles may not be returned.

All sales with a discount of 60% or above are FINAL SALE and not eligible for return or exchange. Prices ending in $.99 are FINAL SALE.

If you do not receive the return label, contact us and we will send you one via email. The Return Label inside the shipment only applies on regular price purchases. To return a sale item, feel free to contact us.

Feel free to contact us at:
olivia@shop-olivia.com
+1-939-337-7485 (Distribution Center) Monday to Friday from 10:00am to 5:00pm EST or through our live chat for any return inquiries.

shipping

Free shipping on orders over $200. We ship worldwide.