In-Store Pick Up:
We offer in store pick up!
Once you have received a email notification that your order is ready to pick up, please bring order confirmation & valid photo ID. Call (787) 722-6317 on arrival, and we will meet you at the curbside.
Pick-up hours: 11:00 AM - 6:00 PM Monday-Saturday.
Orders placed before 1:00PM AST will generally be ready for pick up the same day.
Shipping to Puerto Rico and the United States:
Order Processing Time
Orders placed Monday-Friday before 12pm AST (excluding holidays) will be processed within 24-48 hours. Orders placed after 12pm AST on Fridays would be processed the following Monday or business day.
Puerto Rico:
| SHIPPING METHOD | ESTIMATED PROCESSING TIME | SHIPPING CHARGE | ESTIMATED DELIVERY |
| Islandwide Next Day | Orders placed by 12PM AST will be shipped the next business day | $15 on orders less than $399.99 | Delivery occurs 1 business days after processing |
| Islandwide Next Day | Orders placed by 12PM AST will be shipped the next business day | Free on orders $400+ | Delivery occurs 1 business days after processing |
United States:
| SHIPPING METHOD | ESTIMATED PROCESSING TIME | SHIPPING CHARGE | ESTIMATED DELIVERY |
| UPS 2nd Day Air® | Orders placed by 12PM AST will be shipped the next business day | $15 on orders less than $399.99 | Delivery occurs 2 business days after processing |
| UPS 2nd Day Air® | Orders placed by 12PM AST will be shipped the next business day | Free on orders $400+ |
Delivery occurs 2 business days after processing |
UPS 2nd Day Air
- Typical delivery is within 2 business days after processing*
- For orders placed by 12PM AST, typical delivery is within 2-3 business days*
*UPS does not provide 2 Day Delivery to all addresses. If your location is remote, the 2 Day shipment method may not be available to you. We cannot guarantee delivery dates as delivery depends on the carrier.
Shipping to PO Boxes or APO/FPO adresses
We do not currently ship to PO Boxes or APO/FPO addresses.
Lost Packages
Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you.
We require that you select a secure delivery address and preferably one where someone is able to receive your package directly.
Shipping Holidays
shop-olivia.com and its carriers will not be shipping or delivering on the following holidays/day the holiday is observed:
- New Year's Eve
- New Year's Day
- Martin Luther King Jr Day
- Presidents’ Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
International Shipping:
UPS Worldwide Expedited is $60 (Price may vary by location) and takes 5-12 business days in transit.
The customer is responsible for duties & taxes.
We do NOT provide return shipping labels on international orders.