Size and cut may vary between brands; use this chart as a general guide.
Shoes Guide - WOMEN
Shoes Guide - MEN
In-Store Pick Up:
We offer in store pick up!
Once you have received a confirmation that your order is ready to pick up, please bring order confirmation & valid photo ID. Call (787) 722-6317 on arrival, and we will meet you at the curbside.
Pick-up hours: 11:00 AM - 6:00 PM Monday-Saturday.
Orders placed before 1:00PM EST will generally be ready for pick up the same day.
Shipping to the US and Puerto Rico:
$20 shipping fee for UPS 2nd Day Air on orders under $499.99.
Free UPS 2nd Day Air on all US orders over $500.
Orders placed Monday-Friday before 1pm EST (excluding holidays) will be processed within 24-48 hours. Orders placed after 1pm EST on Fridays would be processed the following Monday or business day.
Shipping to PO Boxes or APO/FPO addresses
We do not currently ship to PO Boxes or APO/FPO addresses.
Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you.
We require that you select a secure delivery address and preferably one where someone is able to receive your package directly.
shop-olivia.com and its carriers will not be shipping or delivering on the following holidays/day the holiday is observed:
- New Year's Eve
- New Year's Day
- Martin Luther King Jr Day
- Presidents’ Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
UPS Worldwide Expedited is $50 and takes 5-12 business days in transit.
Our integration with the Zonos App allows you to pre-pay duties and taxes at check out. This way your package will arrive straight to your doorstep avoiding possible delays at Customs.
We do NOT offer free return shipping on international orders.
If you are unhappy with your order within 14 days of receiving it, we will give you a refund to your original method of payment.
A $15 return shipping fee will be deducted from your refund once items are returned.
Items must be unworn, unwashed, and unaltered with original tags attached. Shoes must also be unworn and in their original boxes. Accessories, Jewelry, Swimsuits, Skincare, Cosmetics, Perfumes and Candles may not be returned.
All sales with a discount of 60% or above are FINAL SALE and not eligible for return or exchange. Prices ending in $.99 are FINAL SALE.
If you do not receive the return label, contact us and we will send you one via email. The Return Label inside the shipment only applies on regular price purchases. To return a sale item, feel free to contact us.
Feel free to contact us at:
+1-787-722-6317 or through our live chat for any return inquiries.